Due to FDA regulations, BuyPipeTobacco.com must verify age of all new customers before the order will be shipped.
We have implemented a solution from a third party company called AgeChecker.net to make this process as painless
as possible. We CANNOT make any exceptions to this policy. If your order cannot be verified,
we must cancel and refund the order.
Upon creation of an account with us we will capture your name, date of birth and address on the checkout form. This will then
be used to verify your age through a large extensive database of public records. 90% of all customers that complete the checkout
form correctly will be verified immediately and no additional information will be needed.
It is very important when registering your account with us, to put your name and date of birth exactly how it appears on your
Driver's License or State Issued ID. Almost all of the Failed Age Verifications we receive are because the first name, last name, or
date of birth was spelled incorrectly or entered incorrectly.
Upon the completion of placing your order, the final page will tell you if more information is needed. If more information is needed,
we will then send you an email and text message with a link to upload a picture of your Driver's License or other State Issued ID.
Do not worry, your identification is not stored anywhere with us or with AgeChecker.net. It is solely used to give a pass or fail with
the information that was provided on the checkout process. Our customer service representatives are here to help through the whole
process. Please reach out to us at the below contact information if needed!
AgeChecker.Net is an age verification technology used by online stores that sell age-restricted products such as electronic cigarettes,
tobacco, alcohol, etc. Age verification is required by many federal and state laws. AgeChecker.net provides websites with legally accepted
records showing that their sales have been age verified. They do so in a way that is as unobtrusive to us and our customers, as possible.
For most customers, we only require name, date of birth, and address. If we cannot verify your age automatically, we will prompt you to
submit an image of your government-issued photo ID - the same one you would present in a retail store to buy the same product.
The information you provide is used solely to verify your age. We never share or sell data to third-parties. Your privacy and security are important
to us. Access to all of our services is protected with strong 256-bit AES encryption. Photo IDs are not stored; they are deleted as soon as you are verified.
If you are having trouble with any step in the age verification process please reach out to one of our friendly customer service represenatives.
Phone: (877) 388-0942
Hours: Monday - Friday 8am - 5pm EST