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Wednesday, September 23, 2020 Order By Phone: 1-877-388-0942 BuyPipeTobacco.com Site By Line

Frequently Asked Questions


Will COVID-19 delay shipping?

Our order processing times are slightly delayed from the COVID-19 pandemic. Most orders will ship within 24-48 hours. However, we are seeing some delays within USPS network which is causing packages to deliver later than usual.

We are unable to issue any refunds or reshipments until 14 days after the ship date. After 14 days, we can reship a new package to you.

Please see USPS website for additional information: https://faq.usps.com/s/article/USPS-Coronavirus-Updates-Expected-Delivery-Changes

How long does it take to get my order?

All orders are shipped within the United States Only. Orders which are placed by 1:00 P.M. EST should be received within 1-5 business days once shipped. It is currently taking 4-5 business days to process your order via eCheck. Orders placed with a Money Order are taking a bit less. Orders placed after 1:00 P.M. EST will be processed the next business day. We ship via UPS and USPS. UPS and USPS do not include weekends or holidays as business days. Orders received after 1:00 P.M. Friday will be processed on the following Monday. All shipping charges are based on your zip code and the weight of items in your basket. We strive to ship all orders within 24 hours of processing, but some orders may take a little longer due to delivery times of products coming in to our warehouse.

What if I want to order by mail?

You can place your order online. When checking out select your payment method as Money Order. Continue the checkout process... on the final screen you will see your order number along with the total you should make your payment out for. Please send all Mail orders to the following address and reference your order number on your payment:
Online Innovations
501 West 11th St.
Newport, KY 41071

How do I create an account?

Creating an Account is Easy. Simply go here and complete the registration form. By doing this, you won't have to re-enter your personal information at each visit.

How safe is it to order online?

All credit card transactions are placed utilizing the latest SSL technology.

What if I have a problem with my order?

In the event that you have a problem with your order please email us at customerservice@buypipetobacco.com Or call us Toll Free Monday-Friday 8:00-5:00 ET at 1-877-388-0942. All shortages must be reported within 24hrs of delivery. Keep all packaging material.

Privacy Policy

At Buy Pipe Tobacco .com, we are committed to protecting your privacy. We consider the information obtained from our consumers and from other visitors to this site to be confidential; no information is ever given to anyone for any reason. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will not collect any personal information about you except when you specifically and knowingly provide it. Access to such information is limited to only those employees and representatives of BuyPipeTobacco.com who need to use it in the course of their assigned responsibilities.

What is your return policy?

If you receive an incorrect item due to a mistake on our part please call or email us and we will gladly replace the wrong item with the correct item and include a prepaid shipping label with that order to ship the incorrect merchandise back to us at no cost to you. If there was a mistake on your part you can ship the incorrect merchandise back to us at your expense. Any item(s) sent out after your original order due to a mistake or damage will be charged to your credit card. Once the incorrect or damaged item(s) are returned to BuyPipeTobacco.com we will credit that amount back to your credit card.

If you decide that after you receive your order you do not want an item(s) just return the "unopened" carton(s) back to us and we will refund your credit card. Shipping fees cannot be refunded. Refunds take up to 10 business days to process. There is a 15% restocking fee on all returns. All returns must be made within 30 days of purchase. However, if the items you wish to return are discontinued we cannot accept them back for credit.

How will I know you received my order?

You will receive an E-mail confirmation to let you know that your order was received and is being processed.

How old do I have to be to order tobacco?

All first time orders containing tobacco products require an Adult Signature at the time of delivery to verify that the recipient is 21 years old.

All orders containing wine require an adult signature at the time of delivery to verify that the recipient is 21 years old.

What payment methods do you accept?

We accept most credit cards (Visa, Mastercard, Discover, and American Express), Echecks, Money Orders and Cashiers Checks.

Order Cancellations and Modifications

Orders cannot be cancelled or modified once the order has shipped. Please make sure the items you have selected are correct before placing your order.


Do you offer Free Shipping?

Yes, we offer Free Shipping for orders $199 and over. Everyone loves free shipping so once you get to $199 you're in the special club. Just enter FREESHIP in the promotional code section on the billing page and you're good to go. Free Shipping is available to all states except for those orders shipping to Hawaii, Alaska, Puerto Rico, US Virgin Islands, California, Washington, and Oregon. Limit 1 promotion code per order.

How does shipping work?

Our shipping rates are not charged on a per carton basis. We base our shipping cost on the weight and location of where the package is shipped to. We do not believe on making money from shipping charges, what we pay is what you'll pay. This way we can keep the cost per carton as low as possible, meaning the more you buy the less it costs per carton to ship. When ordering, please make sure that your billing address corresponds with the billing address your issuing credit card bank has on file for you. Orders will not be shipped until address verification can be obtained. 95% of all orders are shipped within 48hrs. Orders received after 1PM Friday EST. will be processed the following Monday. To calculate your estimated shipping cost, go here.